Bellboy / Driver

Job description

Checks the daily arrival list for VVIP’s or guests with special need.

• To be present at the Concierge/Receptiondesk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggages it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escortsguests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packagesand flowers to guests rooms and other offices.
• Provide items on loanto guest and collect the items back from guest before departure.
• Inform Front Desk Cashierto chargeitems given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coatsand personal items.
• Assist guest with Long term luggage storage requests / Left luggagerequests.
• Update and file the left luggage request form/ Long Term luggage request form.
• Update and file errand cards.
• Update the Luggage movement register.
• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.
  PREREQUISITES:

  Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.

  EDUCATION:

  High school or equivalent education. ComputerBasics and knowledge of Property Management software.

  EXPERIENCE:

  Job Types:
  Full-time, Contract

  Ability to commute/relocate:

  • Manama: Reliably commute or planning to relocate before starting work (required)