Customer Service Representative

Job description

Job Title:
Customer Service Representative (Electric Wheelchairs and Scooters Rental)

Company:
Welaat General Trading

Location:
City Center Mall, Bahrain

Job Description:

Welaat General Trading is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

In this role, you will be responsible for assisting customers with the rental process of our electric wheelchairs and scooters at our store located in City Center Mall, Bahrain. Your primary objective will be to ensure a seamless and enjoyable experience for our valued customers.

Key Responsibilities:

Provide Exceptional Customer Service:

• Greet customers warmly and assist them in a friendly and professional manner.
• Demonstrate product features, functionality, and safety guidelines to customers.
• Answer customer inquiries promptly and accurately, whether in person, or over the phone
  Rental Process Management:
  • Assist customers with completing rental agreements, ensuring accuracy and compliance.
  • Process rental payments and maintain accurate records of transactions.
  • Coordinate the delivery and return of rented electric wheelchairs and scooters.
    Store Operations:
    • Maintain the cleanliness and organization of the rental area, ensuring a welcoming environment for customers.
    • Monitor inventory levels and communicate restocking needs to the supervisor.
    • Collaborate with the team to achieve sales targets and contribute to a positive work environment.
      Qualifications and Requirements:
      • High school diploma or equivalent.
      • Excellent interpersonal and communication skills.
      • Empathetic and patient approach when dealing with customers, particularly those with special needs or disabilities.
      • Basic knowledge or willingness to learn about electric wheelchairs and scooters.
      • Ability to handle cash transactions accurately.
      • Strong multitasking and organizational abilities.
      • Proficiency in using computer systems and pointofsale (POS) software.
      • Fluency in English; knowledge of Arabic is a plus.
      • Availability to work flexible hours, including weekends and holidays.

        Join our team at Welaat General Trading and become part of a company dedicated to providing independence and joyful shopping experiences for our customers.

        If you are passionate about delivering exceptional customer service and making a positive impact to our elders in Bahrain, we would love to hear from you.
        Job Types:
        Full-time, Part-time, Internship

        Contract length: 12 months

        Part-time hours: 40 per week

        Salary:
        BD120.000 – BD150.000 per month

        Ability to Commute:

        • Manama (required)