Job description
Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standardsEnsure proper implementation of company policies and procedures for operational effectivenessRun daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicatedConduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achievedControl merchandising of products in order to optimize sales and ensure it is in line with brand image and standardsMonitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and availability at all timesManage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achievedSpecific for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchySpecific for Multimedia: Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reachedSpecific for Multimedia: Conduct performance appraisals for departments staff on a bi-yearly basisQualificationsBachelors Degree3 years of experience in a managerial role3 years of experience in retailStrong knowledge and understanding of shop operating proceduresProficiency in MS OfficeFluency in EnglishStrong product knowledge across all departmentsDeveloping and Motivating Others: level 3Cultural Awareness: level 3Commercial Understanding: level 2Analytical Thinking: level 2Customer Focus: level 3Driving and Achieving results: level 3Attention to details: level 3
