Dispatch Supervisor

Job description

About Calo**Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

Main Responsibilities

• Oversee and develop processes and tools to increase productivity, efficiency and maximize output
• Oversee customer orders from portioning and meal changes to the delivery of the final product.
• Organize resources so that deliveries and services are carried out in the utmost efficient and timely manner possible.
• Resourcefully solve any issues that arise and seize control of any problematic situation
• To monitor and control all aspects of Food preparation, Dispatch and logistics to ensure consistency and high level of quality at all times.
• Maintains effective working relationships between team members.
• To implement a flexible employee base, with the right mix of employees.
• To allocate dispatch employees over the division based on established business levels for that day and to ensure that work is finished on time.
• To assign responsibilities to subordinates and to check their performance periodically.
• To handle and investigate customer complaints or problems in coordination with customer service and QA Manager
• Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
• To be fully aware and conversant of HACCP policies and procedures and is responsible to integrate them in the daytoday operation.
  Qualifications & Requirements
  • Must have a minimum of 2 years of experience in supervisory role
  • Must be a proficient communicator in English
  • Maintain a positive and professional approach with coworkers
  • Ability in dividing responsibilities and monitoring progress
  • Outstanding communication and leadership skills
  • Experience in large fast food chains is highly desirable
  • Ability to arrange and organize employees’ shifts is a plus
  • Food safety certification with managerial experience is a major advantage
  • Able to communicate in multiple languages is a plus
  • Must be currently present in Bahrain
    Personality
    • Strong communicator
    • Pleasant personality and able to lead with empathy and patience.bP2jekURZP