IT Service Desk

Job description

Jobs for Bahraini Nationals ONLY to work in Bahrain

IT Service Desk – 2 positions

Key qualifications

• Minimum 1 year working experience (willing to look at fresh graduates)
• Degree in Info Tech or Computer Science or relevant fields
• Preferably with experience working with customer, dealing sympathetically with their problems under pressure.
  Job Description:
  • Active management & logging of the support requests into the service request system. Capable to gather & fill the problem statements, error descriptions & other technical details in the service request.
  • Escalate un-resolved incidents to other support groups, including vendors, to expedite resolution, while providing end user updates on case progress.
  • Maintain & update the first level support documentation.
  • Willing to work in shift rotation on 24 X 7 basis.
    Ability to commute/relocate:
    • Manama: Reliably commute or planning to relocate before starting work (required)Application Deadline: 18/08/2022