Online Banking

Online Banking

Job description

Experience in online banking preferred (Internet & Mobile Banking)

  • Excellent communication skills
  • Bachelor’s Degree mandatory-
    Brief JD – _

    Customer Servicing for Business Online Banking (BOB) -_
    • Ensures all complaints are resolved at the right level for superior customer experience
    • Ensures update of all logs appropriately in accordance with policies and procedures of the Bank
    • Assists in sharing of calling information with respective departments and/or relationship managers for expected support
    • Coordinate with commercialization team for any updates / issues related to customer setup
    • Interact with other departments (e.g. IT / Ops / CPD etc) in case required for the support of the customer
    • Assist the customers with necessary service request forms to amend the configuration maintained on the BoB
    • Do the necessary follow up with other departments (RM / Operations / IT etc) to get the necessary requests / service issues resolved
    • Escalate the issues wherever deemed necessary to make sure the customer is not affected-
      Testing & Integration -_
      • Participate in the testing activities to enhance the platform or test the new feature / functionalities introduced on the Bob platform
      • Ensures that any issue reported by customer is verified and the appropriate bug is raised with IT / Ops or other team for resolution
      • Necessary follow up to be done with IT / Ops or other departments who need to be involved for bug fixing
      • Carry out the testing making sure the bug is closed with all possible scenario’s / parameters involved in the process
      • Verify the production environment after movement of bug fix by IT
      • Maintain the proper log of the activities performed and issues closed
      • Prepare & Review the test cases whenever required
      • Interact with vendors for testing / development requirements
      • Coordination with other departments for the purpose of testing & integration
        Job Type:

        Contract length: 12 months

        BD700.000 – BD900.000 per month

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    Job Summery

    • Company Name: Computer World W.L.L.
    • Published on:
    • Location: Bahrain, Manama
    • Job Type: Other

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