Online Banking

Job description

Experience in online banking preferred (Internet & Mobile Banking)

• Excellent communication skills
• Bachelor’s Degree mandatory-
  Brief JD – _
  –
  Customer Servicing for Business Online Banking (BOB) -_
  • Ensures all complaints are resolved at the right level for superior customer experience
  • Ensures update of all logs appropriately in accordance with policies and procedures of the Bank
  • Assists in sharing of calling information with respective departments and/or relationship managers for expected support
  • Coordinate with commercialization team for any updates / issues related to customer setup
  • Interact with other departments (e.g. IT / Ops / CPD etc) in case required for the support of the customer
  • Assist the customers with necessary service request forms to amend the configuration maintained on the BoB
  • Do the necessary follow up with other departments (RM / Operations / IT etc) to get the necessary requests / service issues resolved
  • Escalate the issues wherever deemed necessary to make sure the customer is not affected-
    Testing & Integration -_
    • Participate in the testing activities to enhance the platform or test the new feature / functionalities introduced on the Bob platform
    • Ensures that any issue reported by customer is verified and the appropriate bug is raised with IT / Ops or other team for resolution
    • Necessary follow up to be done with IT / Ops or other departments who need to be involved for bug fixing
    • Carry out the testing making sure the bug is closed with all possible scenario’s / parameters involved in the process
    • Verify the production environment after movement of bug fix by IT
    • Maintain the proper log of the activities performed and issues closed
    • Prepare & Review the test cases whenever required
    • Interact with vendors for testing / development requirements
    • Coordination with other departments for the purpose of testing & integration
      Job Type:
      Contract

      Contract length: 12 months

      Salary:
      BD700.000 – BD900.000 per month