Operation Agent

Job description

We are looking to employ Bahraini graduate for Operation officer role with outstanding communication skills (Arabic & English) to join us.

The role shall obtain the following responsibilities:

• Overseeing the full process of order transaction from the stage of order confirmation till order delivery and to ensure customer experience is as smooth as possible.
• Making sure that order cards are printed and sorted based on the required time slots.
• Liaising with the different brands, florists and riders to make sure the order is complete and ready for delivery on time.
• Relating to the above, it requires that the ops agent make sure to order all brand products ahead of time enabling the preparation of the order.
• Making sure all order details are in place which include addresses, card messages, products etc…
• Following up and working to solve tickets received from customer service relating to issues faced by customers such as late orders, missing items etc.
• Call customers when required to answer specific requests or solve issues. Answer calls, WhatsApp and live chat messages when required.
• Work with florists to make sure the products are arranged in a timely manner.
• Work with drivers to make sure orders are delivered on time.
• Handling Business communication software (Slack) between all countries.
• Handling tickets created by customer service.
  Ability to commute/relocate:
  • Manama: Reliably commute or planning to relocate before starting work (required)