Operation Agent

Operation Agent

Job description

We are looking to employ Bahraini graduate for Operation officer role with outstanding communication skills (Arabic & English) to join us.

The role shall obtain the following responsibilities:

  • Overseeing the full process of order transaction from the stage of order confirmation till order delivery and to ensure customer experience is as smooth as possible.
  • Making sure that order cards are printed and sorted based on the required time slots.
  • Liaising with the different brands, florists and riders to make sure the order is complete and ready for delivery on time.
  • Relating to the above, it requires that the ops agent make sure to order all brand products ahead of time enabling the preparation of the order.
  • Making sure all order details are in place which include addresses, card messages, products etc…
  • Following up and working to solve tickets received from customer service relating to issues faced by customers such as late orders, missing items etc.
  • Call customers when required to answer specific requests or solve issues. Answer calls, WhatsApp and live chat messages when required.
  • Work with florists to make sure the products are arranged in a timely manner.
  • Work with drivers to make sure orders are delivered on time.
  • Handling Business communication software (Slack) between all countries.
  • Handling tickets created by customer service.
    Ability to commute/relocate:
    • Manama: Reliably commute or planning to relocate before starting work (required)

Apply for the job


    To apply for this job please visit BH.bebee.com.

    Job Summery

    • Company Name: Floward
    • Published on:
    • Location: Bahrain, Manama
    • Job Type: Other

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