The Employee will perform the following job duties (and is not limited to):
- Call center and event recordings Internal Audits
- Utilize scorecard for evaluations and provide daily summaries
- Evaluate performance, recommend solutions to improve the performance of the company
- Handle customer complaints and resolution
- Review product certifications and maintain records
- Performs monitors of customer care email responses.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed
- Coordinates and facilitates call calibration sessions for staff
- Provides feedback to call center and event team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Other duties as assigned
The compensation is:
- Base 450 BD
- Bonuses up to 800 BD OTE, targets provided by management. Requirements