Sales Advisor

Job description

Scope of the Role:

A store based role that is focused upon consistently delivering the customer service proposition and driving sales.

Key Objectives:

• Consistently delivers excellent customer service.
• Focused upon delivering the Brand / Jawad retail standards and store level KPI’s
• Proactively supports other members of the store management and team
  Accountabilities and Responsibilities:

  1.
  Ensuring you deliver outstanding customer service.

  • Acknowledge, welcome and greet all customers in a warm and friendly manner.
  • Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
  • Always considers the customer first in everything they do even when other tasks are being completed.
  • Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database).
  • Provide the same level of service to customers using the telephone as they receive in store.
  • Be aware of in store promotions and communicate these clearly to any customers.
  • Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion / requirements
  • Deliver all the steps for providing great customer service during the till point process
  • Know, understand and deliver the Jawad refund or exchange policy
  • Thank customers when they leave and encourage them to return to the store
  • Fully understand the brand values and ethos and communicates this effectively to the customer.-
    Measures of Success:_

    – _Effort indicators are achieved._
    – _Sales._
    – _Mystery Shopping results (TBC)._
    – _Customer feedback._
    – _Knowledge regarding Airmiles_

    2.
    Ensuring your product is available at all times for your customer

    • Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines
    • Adhere to stock room best practice guidelines at all times
    • To be able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin etc
    • Ensure store is fully replenished at all times
    • Identify any replenishment issues for best sellers and highlight these to your Manager / Supervisor
    • Recognise slow selling lines and highlight these to your Manager / Supervisor-
      Measures of Success:_

      – _Contribution to sales and stock management_
      – _Replenishment levels within store_
      – _Visitor feedback._

      3.
      Making sure your store is a great place for your customers to shop

      • Aware of visual standards / brand expectations and consistently delivers this in store
      • Maintain the highest Retail Standards on the sales floor at all times
      • Assists with completing daily floor walk (using relevant checklists)
      • Be alert to avoid stock loss or theft incidents within store.
      • Adhere to all Health and Safety procedures.-
        Measures of Success:_

        – _ATV_
        – _Sales_
        – _Customer / Manager feedback_
        – _VM checklist results_

        4.
        Your Personal style and approach

        • Build effective relationships with customers.
        • Read and understand all in store communications.
        • Maintain a well groomed / pleasant appearance at all times.
        • Wear the current allocated Brand uniform and name badges at all times.
        • Be flexible in your approach and actively support management / other team members.
        • Confidential at all times in connection with internal financial performance, company initiatives.
        • Be aware at all times regarding the Daily and Monthly targets and how well the store / product is performing in relation to these targets.
          Pay:
          From BD200.000 per month