Sales Advisor

Sales Advisor

Job description

Scope of the Role:

A store based role that is focused upon consistently delivering the customer service proposition and driving sales.

Key Objectives:

  • Consistently delivers excellent customer service.
  • Focused upon delivering the Brand / Jawad retail standards and store level KPI’s
  • Proactively supports other members of the store management and team
    Accountabilities and Responsibilities:

    Ensuring you deliver outstanding customer service.

    • Acknowledge, welcome and greet all customers in a warm and friendly manner.
    • Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
    • Always considers the customer first in everything they do even when other tasks are being completed.
    • Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database).
    • Provide the same level of service to customers using the telephone as they receive in store.
    • Be aware of in store promotions and communicate these clearly to any customers.
    • Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion / requirements
    • Deliver all the steps for providing great customer service during the till point process
    • Know, understand and deliver the Jawad refund or exchange policy
    • Thank customers when they leave and encourage them to return to the store
    • Fully understand the brand values and ethos and communicates this effectively to the customer.-
      Measures of Success:_

      – _Effort indicators are achieved._
      – _Sales._
      – _Mystery Shopping results (TBC)._
      – _Customer feedback._
      – _Knowledge regarding Airmiles_

      Ensuring your product is available at all times for your customer

      • Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines
      • Adhere to stock room best practice guidelines at all times
      • To be able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin etc
      • Ensure store is fully replenished at all times
      • Identify any replenishment issues for best sellers and highlight these to your Manager / Supervisor
      • Recognise slow selling lines and highlight these to your Manager / Supervisor-
        Measures of Success:_

        – _Contribution to sales and stock management_
        – _Replenishment levels within store_
        – _Visitor feedback._

        Making sure your store is a great place for your customers to shop

        • Aware of visual standards / brand expectations and consistently delivers this in store
        • Maintain the highest Retail Standards on the sales floor at all times
        • Assists with completing daily floor walk (using relevant checklists)
        • Be alert to avoid stock loss or theft incidents within store.
        • Adhere to all Health and Safety procedures.-
          Measures of Success:_

          – _ATV_
          – _Sales_
          – _Customer / Manager feedback_
          – _VM checklist results_

          Your Personal style and approach

          • Build effective relationships with customers.
          • Read and understand all in store communications.
          • Maintain a well groomed / pleasant appearance at all times.
          • Wear the current allocated Brand uniform and name badges at all times.
          • Be flexible in your approach and actively support management / other team members.
          • Confidential at all times in connection with internal financial performance, company initiatives.
          • Be aware at all times regarding the Daily and Monthly targets and how well the store / product is performing in relation to these targets.
            From BD200.000 per month

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    Job Summery

    • Company Name: Artikel
    • Published on:
    • Location: Bahrain, Al Budaiya
    • Job Type: Other

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