Greet customers warmly and ascertain their needs by engaging in friendly conversations.
Provide expert advice on pet care products, including food, accessories, toys, and grooming supplies.
Actively listen to customer inquiries, identify their requirements, and offer suitable product recommendations.
Answer questions regarding pet health, nutrition, and product usage.Product Knowledge:
Maintain up-to-date knowledge of all products available in the store, including their features, benefits, and pricing.
Stay informed about pet industry trends and new product releases to better assist customers.
Help customers compare different products and explain the differences to aid in their decision-making.Sales and Upselling:
Use persuasive selling techniques to upsell and cross-sell products, maximizing sales opportunities.
Meet or exceed individual and team sales targets while maintaining a consultative and customer-focused approach.
Process transactions accurately using the point-of-sale (POS) system and handle cash, credit cards, and other payment methods.Merchandising and Inventory:
Ensure shelves are well-stocked, organized, and visually appealing at all times.
Assist with receiving, unpacking, and displaying merchandise shipments.
Monitor inventory levels and communicate restocking needs to the store manager.Customer Service:
Address customer concerns and resolve issues promptly to ensure their satisfaction.
Handle returns and exchanges according to company policies.
Build strong, positive relationships with customers to encourage repeat business and customer loyalty.Store Maintenance:
Participate in store cleanliness and organization, including dusting, sweeping, and arranging displays.
Contribute to the overall store environment by maintaining a tidy and welcoming atmosphere.Team Collaboration:
Collaborate with fellow team members to achieve store goals and maintain a harmonious working environment.
Share feedback and insights with colleagues and management to enhance the overall customer experience.
Benefits: (Please list any benefits that PetMart offers to its employees, such as employee discounts, health insurance, etc.)
