VAC00470-Manager – Base Management

Job description

VAC00470-Manager – Base Management

Consumer Marketing

place
Muscat, Oman

Short description

2- Data analyst: Analyzing & Monitoring the performance of mobile prepaid identifying insights, alerts, and action plans needed to be taken to enhance products and improve performance.

Ooredoo Oman Family Member

Responsible for initiating special campaigns for pre-paid customers and ensure the retention of existing customer. In addition, producing forecasting models

Core Responsibilities

Base Management

You will be responsible for enhancing/automating current CVM process. You will be required to suggest best CVM practices to the higher managements, including handling CVM projects E2E. Responsibilities will also include:
Support on preparing CVM yearly operational strategy. Analyze pre-paid & postpaid customer base and highlight arising opportunities and issues. Upsell/Cross-sell Prepaid & Postpaid products Design new BTL products and offers to upsell customers and retain current customers to further penetrate the market Analyze and report monthly performance of CVM campaigns activities

Campaigns

You will be responsible to contact customers through various channels and ensure proper customer satisfaction rate. You will be expected to enhance campaigns performance by analyzing previous campaigns and using CVM Lab to test and try, including follow CVM Framework on rolling out new campaigns.

Reporting

Present CVM performance in weekly/Monthly basis Automate Dashboards for daily Monitoring and to be used to enhance the campaigns performance. Develop and maintain prediction models to enhance utilization of pre-paid product Produce Usage Simulations frequently to detect opportunities

The Person

You have a university degree in Computer Science, Business Management, statistics or any related field.
8 + years’ experience in telecom statistical analysis or other business role involving statistics / analytical experience; analysis of customer and market data, project management in commercial department preferably. Understanding of DWH within Teradata environment. Commercial and technical understanding of business systems such as (CMT, Billing, IN, CRM). Commercial experience in either supporting marketing teams in Analytics projects. Knowledge of business intelligence tools Good MS Office skills

Skills Required

Technical Skills:

Project Management Vendor Management

Soft Skills:

Communicating Effectively Planning & Organizing Analytical thinking Customer focus Team Work

Additional Information

For all internal Ooredoo Oman applicants that wish to apply to this vacancy; you are required to discuss with your line manager first before applying. You will also need to have been working in your current position for a minimum period of two years with a minimum performance Grade three rating.
Note: All the internal positions will be screened based on:
– Promotion Matrix
– Relevance Years of experience
First priority will be given to the applicants who will meet the requirements of the promotion matrix and who will have relevance years of experience as per the job requirements.
For all Non-Ooredoo Oman employees who work for another operation under Ooredoo Group you are required to seek written HR approval from your company first before applying.